Hi! This page is a set of resources and reference for folks who have attended our “Best Practices for On Call Teams” talk, but the list below will be helpful for anyone looking to improve their on call or build a new on call practice for their technical team.
If you haven’t seen the talk, there is a version posted here.
PagerDuty Resources
- Going On Call Ops Guide
- For step-by-step instructions for setting up your team in PagerDuty, see this On-Call Rotations and Schedules resources page
- How to Get Notified Before You Go On-Call in PagerDuty
- Sign up for our On Call Guide e-book
- Keep an eye on our events page https://www.pagerduty.com/events/ for meetups, webinars, PagerDuty Connects, and other opportunities
- For in-depth training check out PagerDuty University: https://www.pagerduty.com/university/
- Join the PagerDuty Community at https://forums.pagerduty.com and the Rundeck EMEA meetup at https://www.meetup.com/rundeck-europe/
Industry Resources
- The informal survey of on call compensation from The Pragmatic Engineer.
- Increment, a magazine published by Stripe published an issue about on-call as their very first issue https://increment.com/on-call/
- Alice Goldfuss’s open source on-call handbook: https://github.com/alicegoldfuss/oncall-handbook
- New Relic shares some of their best practices for on-call, as well as their incident response workflows https://blog.newrelic.com/engineering/on-call-and-incident-response-new-relic-best-practices/
- In this classic session from the Velocity conference, Etsy’s team talks about how they worked to quantify their on-call. Mean Time to Sleep https://www.youtube.com/watch?v=FLqucVb_et0&feature=youtu.be&ab_channel=LaurieDenness
Psychological Safety
- Fostering Psychological Safety guide by Google
- Our podcast episode on psychological safety with Tom Geraghty.
More resources at https://goingoncall.pagerduty.com/resources